Frequently Asked Questions

Are Items Returnable?

Items are exchangeable for alternative sizes within 14 days of receipt so long as they are in an unused condition and in their original packaging. Alternatively, Barkleys’s Dog will issue you with a credit note. Returned goods should be returned by recorded or registered post addressed to our current trading address as shown on this site, as we cannot be held responsible for losses on the postal system.

How quickly will I receive my order?

It is our aim to ensure that all of our products are in stock at all times. However, due to unforeseen demand this cannot always be guaranteed. All orders (unless specified otherwise on the website) are dispatched within 7-14 days, however many orders will reach you within just a few days. If you require an item very urgently then please call to see if we can arrange this. If you have ordered more than one item that is out of stock and the rest of your order is in stock then we shall dispatch this to you in the meantime. Out of stock items should be with you within 3 weeks at the latest.

What is your returns policy?

If your item is faulty, you will be offered a full refund. If you are unhappy with the size/style, we can either offer you a full value exchange or refund. Please note that postage costs are not refundable. We strongly recommend that all toys, and particularly those that contain squeaks, should be given to pets only under supervision.

How quickly will I receive my order?

It is our aim to ensure that all of our products are in stock at all times. However, due to unforeseen demand this cannot always be guaranteed. All orders (unless specified otherwise on the website) are dispatched within 7-14 days, however many orders will reach you within just a few days. If you require an item very urgently then please call to see if we can arrange this. If you have ordered more than one item that is out of stock and the rest of your order is in stock then we shall dispatch this to you in the meantime. Out of stock items should be with you within 3 weeks at the latest.

Do you sell wholesale?

Yes we do, please visit our wholesale web-site and complete an application.

I am not sure what size to buy?

Call us on 07847 319 006. We are able to give suggestions or answer any questions.

Do you deliver abroad?

Barkley’s Dog delivers all over the world. These destinations may incur additional delivery charges. Please telephone us on 44 7847 319 006 or email to get a quote for a specific order. Please note that International orders may be subject to import duties and taxes.

PLEASE NOTE: Leads are not intended for heavy pullers and are not to be used for tethering.